Terms & Conditions

Template notice: these terms are a starting point and should be reviewed by the hotel and its legal adviser before launch.

Bookings

An enquiry is a request for information and a quote; it does not hold a room or hall. A pending reservation holds a room or hall for a limited time. A booking is confirmed only when the hotel confirms it or when the payment provider has verified your payment, and you receive a confirmation.

Check-in and check-out

Check-in and check-out are at 12 noon. Early check-in and late check-out attract an additional charge of 50% of the room charge. Guests must present a valid means of identification at check-in.

Caution fees

Caution fees (for example for the Royal Apartment and for events and decorators) are charged as shown at booking and handled according to the hotel's policy.

Payments, cancellations and refunds

Full payment is required according to the hotel's booking policy. Online payments are processed by Paystack or Flutterwave; the hotel never sees or stores your card details. A booking is marked as paid only after the payment provider confirms the transaction. Cancellation, modification and refund requests must be made to the hotel in writing, quoting your booking reference. Whether a refund applies depends on the hotel's policy at the time of booking and how close the request is to your arrival or event date. Please contact the hotel to discuss your booking.

Conduct and property

Guests and event organisers are responsible for the conduct of their visitors and for damage to hotel property. Maridom Palace Hotel may refuse entry or ask guests to leave where the safety of others is at risk.

Changes to these terms

We may update these terms from time to time. The version on this page applies.